Turn your help docs into instant answers
Deflect repeat questions before they hit your queue. Chatref’s AI agents resolve chats automatically, grounded in your own content – no generic chatbots or dead-end links.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things, flooding your support team.
Slow onboarding
New users struggle to find the right steps in your help docs.
Global support
You can’t hire enough people to cover every region and hour.
No insights
You don’t know which questions trip customers up most.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI answers ‘How do I cancel?’ with your exact policy – no guesswork.
Custom actions let customers update payment details inside the chat.
Human agents take over complex cases with full context from the chat.
Insights loop emails you what to fix next in your help docs.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How brands turn their own guides into instant answers that keep users moving.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' tickets.
Users get the precise setup steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support requests no longer pile up overnight.
Isn’t this just another chatbot that gives generic answers?
Chatref’s AI agents answer only from your own content. No made-up responses – just accurate, grounded answers in your brand’s voice.
Will this replace our human support team?
Chatref handles most chats automatically. Humans take over only when needed, with full context from the chat.
How does this integrate with our existing help docs?
Chatref pulls answers directly from your existing help docs, guides, and site content. No need to rewrite or reorganize.
What if the AI gets a question wrong?
Chatref’s AI is grounded in your content. If it can’t answer, it hands off to a human agent with full context.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Turn your docs into instant answers – free start
Add your content, drop in the widget, and let AI handle repeat questions 24/7.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.