Turn your docs into an instant tutor
Chatref answers student questions instantly from your learning content. Deflect repetitive support requests and let learners focus on mastering your material.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic course navigation questions over and over.
Slow onboarding
Students can’t find the exact next step in your help docs and give up.
Outdated content
Keeping course materials updated across regions is tedious and time-consuming.
No visibility
Your team has no data on which course sections confuse students most.
The Chatref solution
Turn your docs into an instant tutor.
A student hits a snag in an assignment and pauses. They ask Chatref. AI pulls the exact next step from your course docs. The assignment resumes. They finish on time – no queue, no wait, no frustration.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – answered instantly from your docs.
‘Where’s my data?’ – resolved in chat with one click.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Real teams cut repetitive questions by half
How teams scale support as their product grows with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the precise field mapping steps from our own docs, not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from approved content.
How quick is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering immediately – no coding or rewrites.
Does it support multiple content formats or languages?
Yes. It works with docs, guides, pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and smarter.
Can it answer questions about import formats?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn your docs into an instant tutor – free start
Paste your content and let AI answer student questions instantly in your brand’s voice.
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.