Your LMS docs just got smarter
Chatref turns your help content into an AI agent that answers repeat questions – so your team can focus on real issues.
Featured on
Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
Missed chats
Customers leave without answers when no one’s online to help.
The Chatref solution
Turn LMS docs into instant support.
Your customers ask. AI pulls the exact answer from your LMS docs and guides – not the web. It resolves issues in chat, hands off with full context when needed, and learns from every interaction to get smarter. No more repeat questions.
Real questions
What Chatref answers here.
Auto-answer ‘How do I upload a course?’ from your docs – no new training.
Guide users through account setup in the chat with one-click actions.
Capture leads asking about enterprise plans – no forms needed.
Tag and prioritize urgent LMS access requests in real time.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Teams cut support tickets by half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for the team. Our guides now work harder than ever.
Users get the exact steps from our docs – no more generic advice. Trust in our product went up overnight.
of import questions answered before they reach the team
One set of content handles every region and time zone. Support tickets dropped by half in a week.
Won’t outdated content mess up answers?
You pick what to import. Start with your best guides, then use insights to update weak spots. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with different formats or languages?
Yes. It handles docs, guides, pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off unusual cases to your team with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Let your docs answer repeat questions – free start
Paste your help content and let AI resolve chats instantly in your brand’s voice.
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.