Keep answers flowing as you scale
Turn your help docs into a self-service hub that deflects repeat questions. Scale support without adding headcount – or sacrificing personal help when it matters.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions every day.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Language barriers
Non-English users struggle with English-only content and can’t self-serve.
No insights
You lack data on which questions trip up your customers most.
The Chatref solution
Keep answers flowing as you scale.
A customer asks about a feature buried in your docs. Chatref pulls the exact answer from your guides and resolves it right away. No queue, no wait, no lost time to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Cut repeat questions in half
How teams scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects 50%+ of repeat questions before they hit our queue. Users get instant answers from our own guides – no more waiting.
Onboarding time dropped after Chatref started resolving setup questions in chat. Users finish faster with our exact steps, not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and language. Support questions turn into insights to improve our product.
Won’t users prefer talking to a person?
Most just want fast answers. Chatref handles 50%+ of questions instantly – humans step in only for complex cases.
What if the AI gives wrong answers?
Chatref only answers from your content. No made-up replies – just accurate info grounded in your docs.
Do we need to hire AI experts?
No setup needed. Just add your content and Chatref handles the rest – no AI expertise required.
Can it handle our industry-specific questions?
Yes. Chatref learns from your unique content – not generic web data – so answers fit your LMS exactly.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Stop repeat questions from clogging your queue – free
Start for free. Let AI answer instantly with your content.
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.