Answer every language with one AI agent
Chatref deflects repeat questions and shortens onboarding – all from your own content. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your support team keeps answering the same basic LMS questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs and give up.
Multilingual support
Managing LMS support in multiple languages is costly with human agents alone.
Outdated docs
Keeping LMS documentation up-to-date across languages is a constant challenge.
The Chatref solution
Keep support scaling with your product.
Customers hit a snag. They ask Chatref. AI pulls the answer from your help docs. The issue resolves. They keep using your product – no queue, no wait, no friction. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Cut repeat questions in half with your own content
How teams scale support globally without adding headcount or per-seat fees.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions using our own guides. No more generic advice – just the exact steps users need.
Our onboarding time dropped by 30% because Chatref resolves issues instantly in every language. No more waiting for human support.
of import questions answered before they reach the team
We handle every region and time zone with one set of content. Support tickets dropped overnight – our team focuses on real issues now.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then update what’s outdated using built-in insights. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it handle multiple languages?
Yes. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your imported content – customers get the same help, just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Scale support across languages – free start
Answer every customer in their language with your own content. No headcount needed.
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.