Faster answers for your growing LMS users
Route tickets instantly and deflect repeat questions with AI grounded in your own content. Keep support scaling smoothly as your user base grows.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic setup and migration questions.
Slow onboarding
New users struggle to find the exact next step in your help docs.
No visibility
You lack data on which steps confuse customers the most.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves instantly.
Turn chat insights into fixes for your migration gaps easily.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Real teams cut repeat questions in half
How SaaS companies scale support without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref routes tickets based on our own content – not generic keywords. Finally, users get the right answers fast.
Handles handoffs with full context. Our team spends less time explaining and more solving real issues.
of import questions answered before they reach the team
Scales across regions and languages. One set of docs now supports every market – no more regional queues.
Won't this just add another tool for my team to learn?
Chatref works alongside your existing tools. No new training needed.
How do I know it will route tickets correctly?
Chatref learns from your content – no setup needed.
What if the AI gets it wrong?
Human agents take over when needed – with full context.
Is this just another chatbot?
Chatref resolves issues – not dead-end article links.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Route support tickets instantly – free
Start for free and let AI answer LMS questions in your brand’s voice
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.