Scale support without adding headcount
Chatref deflects repeat questions using your own docs – so AI agents resolve issues in your brand’s voice, freeing humans for complex cases.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps to move forward.
Global support
Customers ask the same questions in different languages, requiring 24/7 coverage.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ instantly.
Capture leads asking about premium features.
Tag chats to spot trending CRM feature questions.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams deflect repeat questions and focus on what matters.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our support team handles fewer repeat questions about pricing and features – now our AI answers instantly from the website. We focus on complex cases that need a human touch.
New users onboard faster with step-by-step guidance from our own docs. No more stalled training sessions or frustrated customers.
of import questions answered before they reach the team
One set of content handles every language and time zone. Customer questions don’t pile up overnight – our team is more efficient than ever.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Deflect repeat questions – start for free
AI answers from your docs. No generic chatbot risks. Free to begin.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.