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Scale remote desktop support without adding headcount

Chatref answers repeat questions about setup and troubleshooting – letting your team focus on complex cases.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to start.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads

The Chatref solution

Scale remote desktop support without adding headcount.

Fig. 1 · Scale remote desktop support without adding headcount – AI resolves repeat connection questions instantly – no human needed for simple issues.

Your team gets the same connection questions daily. AI answers instantly from your own guides – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

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Loved by support teams

Cut support tickets with answers that scale

See how teams reduce onboarding time and handle more users without adding staff.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our remote desktop setup guide now handles 50% fewer support requests. Users get exact steps to connect, and our team tackles only the tricky cases.

Pinehook

Onboarding time dropped as users found answers instantly in our own documentation. No more waiting for the support team to walk them through each step.

Cardinal CRM
68%

of import questions answered before they reach the team

Security questions get answered from our latest policies – no outdated advice. Our team focuses on high-risk issues instead of repeat inquiries.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers right in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Cut support tickets with AI – free start

Start for free. AI answers customer questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Remote Desktop Software · SaaS hub · pricing.