Solve support questions with your own content
Chatref answers customers instantly from your existing docs – letting your team focus on complex cases.
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Why it matters
The problem this solves.
Repeat security questions
Your team keeps answering the same remote desktop access questions.
High support volume
Remote desktop issues overwhelm your support team.
Secure data handling
You need to ensure safe data practices during remote sessions.
Software updates
Keeping up with remote desktop software changes is tough.
The Chatref solution
Resolve remote desktop FAQs instantly.
Your team fields the same remote desktop questions daily. AI answers instantly from your own security docs – no guesswork or dead ends. Customers get help fast, and your team focuses on complex issues.
Real questions
What Chatref answers here.
AI answers ‘How do I import contacts?’ with steps from your docs.
Custom actions guide users through importing contacts inside chat.
Human agents take over complex cases with full context.
Insights loop emails you common import questions to improve docs.
Under the hood
The features that power it.
Loved by support teams
Solve support questions with your own security content
See how teams reduce repetitive questions and scale support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our security docs now handle FAQs in our brand’s voice – no more made-up replies from generic chatbots.
AI walks users through remote desktop setups using our own guides, cutting support tickets in half.
of import questions answered before they reach the team
One agent across all channels means we update content once and it works everywhere – no more scattered FAQs.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Human handoff has full context.
How will this handle questions in different languages?
One AI agent covers every language – all grounded in your English content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Can this scale with our growing product?
Chatref deflects repeat questions – scale support without adding headcount.
Start your free AI support agent today
Turn your docs into an instant AI support agent – free to start. AI answers customer questions in your brand’s voice.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.