Scale support with your own content

Q: What if the AI gives wrong answers about our product?

Chatref only uses your approved docs. **No guesswork.**

Q: Is this just another chatbot that sends article links?

Chatref resolves issues in chat – **no dead-end links.** If needed, it hands off to a human with full context.

Chatref deflects repeat questions using your existing docs – so your team handles only what needs a human.

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Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions.

Slow onboarding

New users get stuck in your docs and can’t find next steps.

Global support

Customers ask the same questions in different languages.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads

The Chatref solution

Turn repeat questions into instant answers.

Fig. 1 · Turn repeat questions into instant answers – AI resolves customer questions in your brand’s voice – no human needed for simple issues.

Real questions

What Chatref answers here.

'How do I import contacts?' – answered instantly with steps.

'Asking about premium features?' – capture the lead.

Tag chats by feature to find trends in your content.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Remote Desktop Software hub.

Help customers fix issues without screen sharing

Tools that let your team jump in when AI can’t

Keep every chat private and compliant

One widget that works on every device

View all Remote Desktop Software solutions

Loved by support teams

Scale support with your own content

See how teams deflect repeat questions and onboard users faster.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our support docs now answer the most common questions instantly – no more repeating the same answers. Users get help without waiting.

Pinehook

New users follow our guide inside the chat and complete setup faster. Onboarding just got simpler.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content handles every region and language. Support works around the clock without extra work.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref works alongside your email support – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only uses your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security rules. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Free AI support agent – powered by your docs

Start for free. AI answers in your brand’s voice, 24/7.

Start for free Talk to an expert

Part of Chatref for Remote Desktop Software · SaaS hub · pricing.