Scale support without adding headcount
Chatref deflects repeat questions with AI agents that answer instantly from your own guides. Humans step in only when needed – with full chat context.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
AI-powered remote assistance that scales with you.
Your team gets the same remote assistance questions daily. AI answers instantly from your own guides – no dead ends or guesswork. Customers get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with clear steps.
Capture leads when customers ask about premium plans.
Tag chats by feature to spot trends in your product.
Handoff complex cases with full chat history intact.
Under the hood
The features that power it.
Loved by support teams
SaaS teams that cut support costs with their own content
See how they scale customer service without adding staff or repeating themselves.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guides now answer setup questions instantly – no more waiting for replies. Users complete onboarding faster than ever.
One set of content handles every language and time zone. Support questions don’t pile up overnight.
of import questions answered before they reach the team
AI answers only from our own materials – never made-up responses. Our team handles the real issues instead.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps for customers – instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Deflect repeat questions with AI – free start
Start for free. AI answers instantly from your own guides, in your brand’s voice.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.