Instant support – powered by your own content
Chatref answers customer questions from your existing docs, so you can scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Cut support costs with AI.
Your support team is stretched thin. AI resolves common questions instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team tackles only the cases that need a person.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how brands deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our docs now answer setup questions instantly – no more waiting for the team. Customers complete onboarding faster than ever.
We handle every region and time zone with one set of content. Support questions don’t pile up overnight.
of import questions answered before they reach the team
Chatref walks users through troubleshooting with our exact steps. Most issues resolve without our team.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow – no extra steps. Customers get instant answers right in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Does this replace our remote desktop tools?
Chatref works with your existing tools – focus on what works for you.
Instant AI support – powered by your own content
Start free. Automatically answer customer questions in your brand’s voice.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.