Answer insurance questions instantly
Chatref powers AI with your own content – deflect repeat claims so your team handles only complex cases.
Featured on
Why it matters
The problem this solves.
Repeat policy questions
Support re-answers the same basic insurance and claims questions all day.
Slow claim updates
Customers wait too long for policy detail or claim status updates.
Missed leads
No way to capture interested customers from support chats.
The Chatref solution
Resolve claims questions instantly.
A customer asks about a claim. AI pulls the exact answer from your policy docs. If they need help, an agent takes over with full context. Faster resolutions – no queue, no wait, no lost customers.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Insurance teams cut claim questions instantly
How leading insurers resolve claims faster with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of claim questions instantly using our policy details – no more made-up responses.
Our claims team handles only the complex cases now. Chatref gives exact next steps, not just article links.
of import questions answered before they reach the team
We capture insurance leads automatically from support chats – no more lost opportunities.
Won’t customers prefer talking to humans about claims?
Chatref handles simple questions instantly – humans only handle complex cases with full context.
How do we know the AI understands our specific policies?
Chatref only answers from your own policy documents and claim guides – never makes things up.
What if the AI gives wrong claim information?
All answers are grounded in your content. Humans review edge cases in shared inbox.
How do we integrate this with our existing systems?
Chatref works alongside your systems – no complex integration needed.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web.
Cut claim questions instantly – free start
Paste your help docs and let AI resolve insurance questions in your brand’s voice.
Part of Chatref for Travel Agency Support · Travel & Hospitality hub · pricing.