Turn support chats into feedback without asking
Auto-capture feedback from collision repair customers – no forms or surveys. Chatref turns support chats into testimonials and reviews.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
The Chatref solution
Turn chat support into instant feedback.
A customer asks about a product issue. Chatref listens and auto-converts positive feedback into testimonials. Negative comments flag quality issues instantly. Your team acts fast – no waiting for surveys.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by 50%
How Chatref turns your content into instant answers for users
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our docs – no more 'how do I start' emails clogging our inbox.
Users get the exact field mapping steps from our own guides. Trust in our product went up.
of import questions answered before they reach the team
One set of docs now handles every region and time zone. No more overnight question piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content.
Is my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer import format questions?
Yes. It pulls answers from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Turn support chats into feedback – free start
Start for free. No forms or surveys. Just real customer insights.
Part of Chatref for Auto Body Collision Repair · Automotive hub · pricing.