Faster support with your own knowledge
Give instant answers about products and orders – powered by your help docs. Your team handles only the tricky cases.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same product and order questions.
24/7 demand
Customers expect instant help, but your team can’t be online all hours.
Growing support load
As your product grows, keeping up with demand gets harder.
Missed leads
Customer questions go unanswered when your team is offline.
The Chatref solution
Scale support without adding headcount.
Your product docs are full of answers. Chatref turns them into an AI agent that resolves 80% of chats automatically – in your brand’s voice. Your team handles only the 20% that need a person. Scale support as you grow – no hiring, no backlog, no friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How businesses deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find answers instantly, even at 3 AM. Our team only sees the cases that truly need us.
We cut support tickets by half. Chatref answers from our own guides – no more generic chatbot fluff.
of import questions answered before they reach the team
One set of docs now handles every region. We finally sleep through the night.
Won’t Chatref just give outdated answers from old content?
You pick what to import. Start with your best guides, then use built-in insights to spot what needs updating – your AI agent only answers from what you give it.
How fast can we set up Chatref?
Minutes. Upload your content, drop in one widget snippet – and your AI starts answering right away.
Does Chatref work with content in different languages?
Yes – it answers across languages from one set of imported content. Your whole team stays covered.
Is our content kept private?
Yes. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any change?
No. Your AI agent answers in your brand’s voice using your content – customers get the same help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Free up your team with instant answers
Start for free – let AI handle repeat questions in your brand’s voice.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.