Deflect repeat questions with AI that knows your products
WooCommerce customers get instant answers from your own content – no draining calls, just fast help. Keep support scaling as you grow.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
Customers can’t find the exact next step in your help docs and give up.
Global support
You need to cover every region and hour from one set of content.
Lead capture
You miss out on warm leads from your website.
The Chatref solution
Keep WooCommerce answers flowing 24/7.
A shopper hits a snag at 2 AM. They ask your widget. AI pulls the exact next step from your help docs. The order completes. You wake up to a sale – not a support ticket. Repeat questions vanish, onboarding speeds up, and your team handles only the cases that need a person.
Real questions
What Chatref answers here.
AI answers 'How do I migrate data?' from your guides – no agent needed.
Customers get instant help on pricing plans without waiting for support.
AI resolves common billing questions – your team handles only the hard cases.
Insights show which pricing pages need clearer updates.
Under the hood
The features that power it.
Loved by support teams
AI support that actually works
See why teams stop wasting time on repeat questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our support tickets in half. It answers from our own docs – no more sending dead-end links.
Our AI agent handles night shifts now. No more backlogged tickets in the morning.
of import questions answered before they reach the team
Chatref learns from our content. It gives the right answer every time – no made-up responses.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – free start
Paste your help docs and let AI answer customers instantly in your brand’s voice.
Part of Chatref for WooCommerce Platforms Support · E-commerce hub · pricing.