Educate clients instantly about their rights
Answer legal questions in simple language with your own content. Free up your team’s time – no repetitive explanations.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic legal questions over and over.
Inconsistent advice
Clients get different answers depending on who they talk to or when they ask.
Complex jargon
Clients struggle to understand their rights because of legal language.
Keeping clients informed
It's hard to ensure every client knows their rights and options.
The Chatref solution
Answer legal questions instantly.
A client asks about their rights during a case. Chatref pulls the exact answer from your legal docs and explains it simply. They get clarity instantly – no queue, no wait, no confusion.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Legal teams cut repetitive questions in half
How firms provide instant, accurate legal guidance without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients get clear explanations of their rights from our own materials, not web searches. Our team handles only the complex cases.
No more repeating basic legal advice. Chatref answers instantly from our content, freeing us for deeper client work.
of import questions answered before they reach the team
One set of legal guides now serves every office and time zone. Consistent, accurate info – no more regional confusion.
Won’t outdated content give bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files – all from one set of imported content in any language.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Educate clients instantly – free start
Paste your legal guides and let AI answer rights questions in simple language.
Part of Chatref for Chatref for Criminal Defense · Legal Services hub · pricing.