Scale your law firm’s support without adding staff
Chatref deflects repeat questions using your own content – so your team handles only the cases that need a person.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 coverage
You can’t answer customer questions across all time zones and regions.
No visibility
Your team has no data on which questions confuse customers most.
The Chatref solution
Scale support without adding staff.
Customers ask repeat questions. Chatref deflects them automatically from your help docs, so humans handle only the cases that need a person. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive questions by half
How Chatref keeps users moving with self-serve guides grounded in your content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our import steps from our own guide – most finish without us. Our team handles only the real migrations.
Our long import guide now appears when users need it – no more 'how do I start' emails.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Imports no longer pile up overnight.
Won’t importing old content just bring in outdated answers?
You control what’s imported. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering immediately.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of imported content – keeping your team covered.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Deflect repeat questions – free start
Paste your help docs and let AI resolve cases instantly in your brand’s voice.
Part of Chatref for Chatref for Immigration Law · Legal Services hub · pricing.