Scale support without adding headcount
Answer repeat questions instantly from your own content. Chatref lets humans handle only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic product questions over and over.
Slow onboarding
New users get stuck when they can’t find the exact next step in your help docs.
Global support
You need to cover every region and hour from one set of content.
No lead capture
There’s no easy way to turn support chats into warm leads.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag with the new feature and pauses onboarding. They ask Chatref. AI pulls the exact next step from your docs. They finish setup – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
Auto-answer ‘How do I switch CRMs?’ from your own docs – no training.
Instantly resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads from CRM migration questions automatically.
Turn chat insights into fixes for your product gaps.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut repeat questions by half
How Chatref uses your own content to answer customers instantly
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 50% of our repeat questions using our own help docs. Customers get instant, accurate responses – no more waiting for our team.
Our onboarding guides used to get lost in search. Now Chatref pulls the exact steps users need, cutting setup time in half.
of import questions answered before they reach the team
Chatref captures warm leads from support chats automatically. We’ve seen a 30% increase in qualified sign-ups since installing it.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – keeping your team covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop repeating yourself – start free
Paste your help docs and let AI answer repeat questions instantly, in your voice.
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