Faster onboarding with instant AI support
Chatref answers questions from your docs – helping users faster and scaling support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your support team answers the same questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Reduce support tickets with AI.
Your support team is drowning in repeat questions. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer setup questions with step-by-step guides.
Capture leads when users ask about paid plans.
Tag chats to spot trends in your CRM feature.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut onboarding time with AI-powered guidance
See how brands scale support effortlessly – grounded in their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Users finish setup instantly with step-by-step guidance from our own docs. Our team handles only the tricky cases.
Support tickets dropped because users get instant answers during onboarding. No more repeat questions about basic setup.
of import questions answered before they reach the team
New users see value faster with AI-powered onboarding. Our docs now work harder for us – in every language.
Will Chatref replace our email support?
No – it handles instant questions so your team can focus on complex issues. Existing email support stays the same.
Can it understand our specific onboarding process?
Yes – Chatref uses your own docs to answer. The more content you add, the better it gets.
What if users ask questions the AI can't answer?
It hands off to your support team with full context. No question gets left behind.
Is this just another chatbot that gives bad answers?
No – Chatref only provides answers from your approved content. No made-up responses.
How does it handle questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
Get instant AI support from your docs – free
Start for free. New users get answers in your brand’s voice, no waiting.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.