Solve Mac setup questions instantly
Chatref answers support questions from your own content – reducing ticket volume and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat support questions
Your team answers the same basic setup steps over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
Lost leads
Users leave when they can’t find quick answers to their questions.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your exact steps.
Capture leads when customers ask about premium features.
Tag chats by location to spot regional trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams deflect repeat questions and turn them into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our setup guide now handles most remote desktop questions – no more stalled onboarding. Our team focuses on the complex cases.
New users complete field mapping without help, following steps from our own documentation. Admins handle only the real migrations.
of import questions answered before they reach the team
Donors get instant answers about giving, even outside business hours. Our team works on major gifts instead of repeat questions.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps for customers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Solve common issues instantly – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.